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PRIVACY POLICY

1. SCOPE

This Privacy Policy describes how 420 Field Point Hotel OpCo LL C, doing business as The Field Point ("The Field Point", "we," "us," or "our"), collects, uses, and shares personal information when you visit our website (the "Site"), make a reservation, stay at the hotel, dine with us, or otherwise interact with us. It also describes the choices you have about that information. By using the Site or providing information to us, you agree to the practices described in this Policy. This Policy is incorporated into our Website Terms and Conditions.

2. Information We Collect

Information you provide. When you make a reservation, check in, create an account, join a mailing list, contact us, or submit a request, we may collect your name, email address, postal address, phone number , date of birth, payment card details, loyalty or travel program numbers, stay preferences, dietary or accessibility needs you choose to share, pet information, and the content of your communications with us. We inspect government-issued identification at check-in to verify identity and age but do not copy or retain it. Information collected automatically. When you use the Site, we and our service providers automatically collect device and usage information, including IP address, browser type, operating system, referring pages, pages viewed, time spent, and approximate location derived from your IP address. We collect this through cookies and similar technologies described in Section 5. Information from third parties. We may receive information about you from online travel agencies and booking platforms through which you reserve, from payment processors, from travel agents or companies booking on your behalf , and from public sources or social media when you interact with our pages.

3. How We Use Information

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We use personal information to:

  • Process, confirm, and manage reservations, payments, deposits, and incidental charges

  • Provide hotel, dining, and guest services and honor your stay preferences

  • Verify identity and age at check-in and comply with lodging and tax requirements

  • Communicate with you about your reservation, stay , or inquiries

  • Send marketing communications and offers where permitted (see Section 6)

  • Operate, secure, and improve the Site and our services, including analytics

  • Prevent fraud, enforce our Terms and Conditions and hotel policies, and protect the rights, property , and safety of guests, staff , and the hotel

  • Comply with legal obligations and respond to lawful requests

4. How We Share Information

We do not sell personal information. We share it only as follows:

  • Service providers that perform services on our behalf , including reservation and property management systems, payment processors, email and marketing platforms, website hosting and analytics providers, and IT support, under contracts that limit their use of the information

  • Booking channels such as online travel agencies, when needed to manage a reservation made through them

  • Affiliates and successors, including any entity that acquires or operates the hotel, in connection with a sale, merger , financing, or reorganization

  • Legal and safety purposes, when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the hotel, our guests, or others

  • With your consent or at your direction

5. Cookies and Tracking Technologies

The Site uses cookies, pixels, and similar technologies to make the Site work, remember your preferences, understand how the Site is used, and measure the effectiveness of our marketing. These include strictly necessary cookies and analytics cookies set by Google Analytics, which collects usage data on our behalf under Google's privacy policy . We do not currently use advertising cookies or pixels. You can control cookies through your browser settings and can opt out of Google Analytics using Google's browser add-on. Disabling cookies may limit some Site features. We do not currently respond to browser "Do Not Track" signals, but we honor opt-out preference signals recognized under Connecticut law as described in Section 8.

6. Marketing Communications

With your consent or where otherwise permitted, we may send you emails about offers, events, and news from The Field Point. You can unsubscribe at any time using the link in any marketing email or by contacting us at the address in Section 10. We will continue to send transactional messages about your reservation or stay. We send text messages only if you have opted in, and you may reply STOP to opt out.

7. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, and our payment processing is handled by providers that comply with the Payment Card Industry Data Security Standard. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as needed to fulfill the purposes described in this Policy, to meet legal, tax, accounting, and insurance requirements, and to resolve disputes. Guest folio and reservation records are generally retained for seven years to satisfy tax and record keeping requirements.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Confirm whether we process your personal information and access it

  • Correct inaccurate information

  • Delete personal information you provided or we obtained about you

  • Obtain a copy of your information in a portable format

  • Opt out of targeted advertising, the sale of personal information, or profiling that produces legal or similarly significant effects

We do not sell personal information. Connecticut residents have these rights under the Connecticut Data Privacy Act, and we honor opt-out preference signals, such as the Global Privacy Control, sent by your browser . To exercise any right, contact us at the address in Section 10. W e will verify your request using information we already hold and respond within 45 days, which we may extend by a further 45 days where reasonably necessary . If we deny your request, you may appeal by replying to our response, and we will respond to your appeal within 60 days. If your appeal is denied, you may contact the Connecticut Attorney General at portal.ct.gov/ag. Residents of other states with privacy laws may have comparable rights, and we will honor them as required.

9. Children, Third-Party Links, and Visitors from Outside the
United States

Children. The Site is not directed to children under 13, and we do not knowingly collect

personal information from them online. Information about minors staying as guests is collected only from the adult making the reservation.

Third-party links. The Site may link to booking platforms, maps, social media, and other

third-party sites. Their privacy practices are governed by their own policies, which we do

not control.

International visitors. The Site is operated from the United States. If you visit from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country 

10. Changes to This Policy and Contact

We may update this Policy from time to time. The "Last Updated" date below shows when it was last revised, and material changes will be posted on the Site. Y our continued use of the Site after a change means you accept the revised Policy.

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Questions, requests, or complaints about this Policy may be directed to:

The Field Point 420 Field Point Hotel OpCo LL C 420 Field Point Road Greenwich, CT 06830

hello@fieldpointhotel.com 203-212-9629

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